Aug 26, 2019
Hey, what's up everyone and welcome to this episode of The Auto
Detailing Podcast. This is episode 399 this week's episode is
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Housecall Pro is from everything, from letting clients know that
you're on your way in a simple kind of easy to tap button that
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What I really like is I also have it automatically. So there's a
button in Housecall Pro app that I hit finish when I'm done with
the job and it automatically triggers a series of events that
happen. So everything from the customer automatically will get a
text thanking them for supporting my small business with a link to
leave a review, which is incredible, seven days, and you can kind
of preset this however you want. Seven days after the service, they
get an email, the client gets an email again thanking them for the
service, asking for a review and if there's anything that we can
help them with. Then I have another sequence about three months out
reminding them of another detail, six months out and a year out,
all that get triggered automatically. They also get a postcard in
the mail thanking them.
So a lot of what we talk about in the Detailer Inner Circle is
that you never know how or what form of marketing is going to work
best for your client. So that's why HouseCall Pro makes it super
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all you have to do is input your client information, which you
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actually too much information to even talk about in an ad roll. So
just go to housecallpro.com/adp. You'll get a free demo. You're
going to get half off your first month if you choose to sign up. So
yeah, do that.
Anyway, so we're all good. All right now, now that we've got the
housekeeping under control. This episode I thought would be really
fun and it's actually something that I want to start and you
probably saw by the title, it's detailing horror stories, right? As
detailers, we have the kind of fortunate or unfortunate position
that we're usually a lot of things, more than a detailer. We're a
psychologist, sometimes a doctor, more times than not a marriage
counselor. Sometimes you're a handyman, you're a plumber, you're a
painter, you're a lot of things and a detailer at the same time,
and I think that's because we're so close to most of our clients,
at least this happens to me and I've actually been all those
things.
Anyways, so I wanted to create a new segment or a new podcast
series of detailing horror stories. So today, it's from Joe Conley
who's been on the show and Joe's an awesome guy. But I do want to
invite you, if you have a detailing horror story to email it to me,
jimbo@autodetailingpodcast.com and in the subject line put
detailing horror stories and I will read your detailing horror
story on a future podcast just like this one. I think it'll be fun.
I think it'll be really interesting to hear what other people,
other detailers go through. I know that there's a ton of detail in
horror stories out there.
So this episode today is going to be Joe Conley's horror story.
Again, Joe has been on the podcast at least twice before, maybe
three times and so I would definitely encourage you to search his
name in Auto Detailing Podcast and find his previous episodes. He's
a teacher full time, details part time and has had tremendous
success with things like Google AdWords and all that kind of
things. So I would really suggest you check out his episodes
because he's a cool guy. He's a great guy and has a ton of valuable
information. But today's detailing horror story is by him and this
is his email.
He says, "So I'm minding my own business detailing a fleet of
vehicles at a funeral home that I've worked for before. I knock out
a few vehicles in the morning. I take a break for lunch. I come
back from lunch and there's a big metal box in the corner of the
double wide, double deep garage that is humming away. It sounds
like an industrial size AC unit, but no, it's actually a furnace
for cremation. Oh by the way, fun fact. I asked how long it takes
to cremate a body and the answer is about four hours. So not only
am I detailing for the rest of the day next to a body being burned
up, one of the funeral directors then comes out about a half hour
later and gets .... A half hour later and lets me know he has to
shut the garage door for a bit. He closed it, halfway, opened up
the door on the furnace and turned the body over. I didn't know you
need to turn a body mid cremation, but apparently that's a
thing."
So Joe says, "I challenge your listeners to send in their weird
detailing stories. What is the strangest or grossest thing they
found under a seat? How many manual cars did they crash by
forgetting to reapply the parking brake after cleaning the brake
boot? What's the funniest thing that happened to them while
detailing?" So thanks Joe for writing in that story. That is very
interesting and incredibly uncomfortable. Thanks for that little
note at the bottom. I did manage to crash a customer's car, not
because I cleaned the boot so well, and in fact I didn't get to
clean the car at all. I was trying to reposition the car and at the
time didn't know how to drive a manual well enough on a steep hill
and crushed it right into the brick in slow motion. So thanks for
making me relive that, Joe. I appreciate it.
So yes, I want to encourage you, what are your detailing horror
stories or weird stories? Have you ever detailed a car next to a
body that's being cremated? That's one that I've never experienced
and never heard before and kind of gives me the heebie-jeebies even
thinking about. But anyway, I want to hear your detailing horse
stories. Again, email them to me, jimbo@autodetailingpodcast.com
and in the subject line write detailing horror stories and your
detailing horror story will get a chance on the auto detailing
podcast. Now I have a slight suspicion that I'm going to be
overwhelmed by this and that's why I'm having you do it very
specifically in the subject line so I can go through it.
So if you do write it in, give me some time with it. But I promise
that I will share your story on this podcast. So thanks for
listening guys. Don't forget to check out HouseCall Pro,
autofiber.com. Of course we have the Detailer Inner Circle and all
the things. I appreciate you for listening and I will catch you
guys on the next episode. I cannot wait to hear about your
detailing horror stories. See you.
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